Privacy Policy for Sappany Soaps

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Last updated: 14/01/2024

Sappany Soaps operates the website www.sappanysoaps.co.uk (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

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1. Information Collection and Use

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1.1 Types of Data Collected

• Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, City, Postal code

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1.2 Use of Data

We collect and use your personal data for various purposes, including to:

• Provide and maintain our Service

• Notify you about changes to our Service

• Allow you to participate in interactive features of our Service when you choose to do so

• Provide customer support

• Gather analysis or valuable information so that we can improve our Service

• Monitor the usage of our Service

• Detect, prevent and address technical issues

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2. Log Data

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We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

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3. Cookies

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Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device. We use cookies to collect information in order to improve our services for you.

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4. Service Providers

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We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

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5. Security

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The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

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6. Changes to This Privacy Policy

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We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

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7. Contact Us

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If you have any questions about this Privacy Policy, please contact us at sappany.soaps@gmail.com.

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Return and Shipping Policy for Sappany Soaps

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1. Shipping Information

• We process and dispatch orders every Tuesday and Friday.

• Shipping is carried out using Royal Mail 2nd class.

• Delivery times may vary, and we will provide tracking information when available.

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2. Returns

2.1 Eligibility

• Returns are accepted within 14 days of the date of purchase.

• To be eligible for a return, your item must be unused and in the same condition that you received it.

2.2 Return Process

• To initiate a return, please contact our customer service at sappany.soaps@gmail.com.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

• We will also notify you of the approval or rejection of your refund.

2.3 Refunds

• If your return is approved, we will initiate a refund to your original method of payment.

• You will be responsible for paying for your own shipping costs for returning your item.

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3. Contact Us

If you have any questions about our return and shipping policies, please contact us at sappany.soaps@gmail.com.